Delivery Information

The listed prices are tax-inclusive. We offer 10% case discount for order of 12 bottles and more in a single receipt. This discount is applicable only for Berrys' Own Selection. You will also get to enjoy complimentary delivery to one address in Singapore for purchase above S$500 after discount, otherwise a delivery surcharge of S$70 applies. Local delivery is available from Monday to Friday between 11am to 6pm. Delivery is not applicable on weekends and public holidays. You can select a delivery date up to 14 days (10 business days) from the purchase date and we will reach out to you for confirmation once payment is complete.

Payment terms

All payments are due upon completion of order. We accept most major credit cards through Shopify Payments including Visa, Mastercard, and American Express. We also accept PayNow as an alternative form of payment. There might be times when certain selections are out of stock, credit reference we have obtained for you does not meet our minimum requirements or if we have identified an error in the price/description of the goods, etc. You will be notified if we are unable to accept your order for these various reasons and the amount will not be charged.

Return and exchange policy

All sale or return orders must be arranged by contacting our customer service team. All returned goods must be in re-saleable condition otherwise no credit will be given. A collection charge of S$80 per order will be applied to all sale or return orders. We are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty, we will, in the first instance, offer a replacement bottle; or if we are unable to replace the bottle from our stocks, we will offer a credit to the replacement value of the wine. We will ask for the return of the bottle in question. If a wine has been kept too long or stored inappropriately, we may decide not to offer a refund at our discretion.
We are unable to guarantee credit or replacements unless we are notified within 14 days of delivery of the order.

Export and delivery of Private Reserves
Customers may request the export and delivery of their wine in Singapore at any time, and we will provide a quotation for the shipping cost and estimated arrival time. The arrival time is an estimate only; we are not liable for delays.
If accepted, the Customer agrees to pay the quoted shipping cost and all Singapore Government taxes and duties levied upon the wine’s arrival in Singapore before receiving delivery.
If a customer wishes to ship their wine in-bond, they must notify us at the time of export request. If accepted by us, the Customer agrees to pay the shipping costs and all fees associated with shipping in bond.
The Company reserves the right to delay or refuse shipping Customers' wine when a Customer has an overdue, unpaid balance on account, or has not yet accepted final delivery of wines already shipped.
 
We provide free short-term storage of customers’ Private Reserves in Singapore for no more than 30 calendar days after notification of arrival. The Customer agrees to accept delivery within this time unless otherwise agreed in advance before the notification of arrival. Failure to do so will incur additional storage charges before delivery. Extra storage will be charged at $3 per bottle for the first 90 days and $10 per bottle for 90 days after that.

The Company reserves the right to sell customers’ wines not collected or delivered within six months of notification of arrival in Singapore to cover shipping costs, taxes paid in advance, and additional storage. In this instance, we will make three attempts to contact the Customer before this happens.
 
Customers may choose to export their wines via third-party providers. In this instance, we will inspect the quality of the wines before release. However, please note that the Customer takes on the liability for the wines at the point they leave the BB&R warehouse, and we are not liable for any defects or issues that may arise upon delivery when wines are exported through third-party providers.